Suggestions and Complaints
At Dr. Tariq Hospital, we are committed to fostering an environment of trust, transparency, and continuous improvement. We recognize the importance of your feedback in helping us maintain and enhance the quality of care we deliver. Whether you have suggestions for improvement or concerns about your experience, we welcome all forms of input with the goal of serving you better.
Complaints and Feedback Procedure
We prioritize patient safety, quality care, and open communication. Feedback from patients, family members, and visitors is essential to our efforts to continually improve. Your voice matters, and we are here to listen and act upon your suggestions or complaints regarding our staff, facilities, and services.
Your Right to Make a Complaint
As a valued patient or visitor, you have the right to raise concerns about your care or services. All complaints are promptly forwarded to the Quality Department, where they are carefully investigated and addressed. Our team ensures that each issue is reviewed with care and resolved transparently and effectively.
If a complaint is made verbally to a staff member, a complaint form will be immediately filled out and sent to the Quality Department for prompt action.
How to Submit a Complaint
To make the process as convenient as possible, you can report your concerns through multiple channels:- Directly to a staff member: Share your concerns in person with any member of our team.
- Telephone calls: +973 1782 2822
- Emails: tariplas02@gmail.com
- Patient experience survey forms
- Patient complaint forms
- Patient comment/suggestion and complaint forms
Review and Resolution Timeframe
Our aim is to resolve complaints as quickly as possible, with a target resolution timeframe of 72 hours. Throughout this process, you will be kept informed about the status of your complaint, either via phone or email. This transparent approach ensures that your concerns are handled with urgency and care.
Contacting JCI (Joint Commission International)
Dr. Tariq Hospital is proud to be JCI-accredited, which underscores our commitment to international healthcare standards. Should you feel that a patient safety event has occurred or that the hospital has not adhered to JCI standards, you are encouraged to report your concerns directly to JCI.
To contact JCI, email JCIQuality@jcrinc.com with the following information:
- Location where the concern or event occurred (required)
- Full name of the organization
- Organization’s full street address
- City and country
- Description of the concern or event (required)
- Date of the concern or event occurrence
- A brief narrative in English (if possible) describing the incident (limit 3 pages or 15,000 characters)
Please refrain from including medical records, billing information, or personal documentation, as these items cannot be processed and will be securely destroyed upon receipt.
Family and Visitor Feedback
We also encourage feedback from family members and visitors to help us sustain and enhance our high standards of care. Your insights provide valuable perspectives on how we can continue to improve.
Assistance with the Complaints Process
If you require help or clarification at any stage of the complaints process, our team is here to assist you. We believe in addressing every concern with empathy and professionalism, ensuring that your experience with us meets your expectations for excellence.
Your satisfaction is our priority, and we are committed to learning and growing based on the feedback you provide. Together, we can create a healthcare environment that prioritizes your needs, fosters trust, and upholds the highest standards of care.
